Ticket holders who purchased tickets online through pirates.com via the Internet or over the phone will receive an automatic refund through a credit issued to the credit card used for the original ticket purchase (approximately two to three weeks after the last Pirates game). The actual ticket will have no cash value AND SHOULD NOT BE RETURNED. The ticket holder will also receive a refund of the per ticket convenience fee. Per order Processing/Shipping & Handling fees are non-refundable. Other than tickets to non-played games, all ticket sales are final and tickets may not be returned, exchanged or refunded.
Ticket holders who purchased individual game tickets at PNC Park must present the entire ticket at the Pirates Ticket Office at PNC Park or mail the entire ticket along with their name, address, e-mail address, and daytime telephone number to:
Attn: Ticket Office
115 Federal St.
Pittsburgh, PA 15212.
TICKETS MUST BE RECEIVED BY DECEMBER 1,2013.
If returning via mail, tickets must be returned by Certified Mail, Return Receipt Requested, or express packaging, with tracking capability. The Pirates are not responsible for tickets mailed and not received unless the ticket account holder has proof of receipt by the Pirates. Processing/Shipping & Handling fees are non-refundable.
Anyone purchasing a ticket from a source other than the Pirates must seek a refund through the party from whom the ticket was purchased. This ticket has no cash value.