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Subscription Access FAQ

  1. Where can I find additional support or customer service?

    If your question isn't answered here, please check the other sections of the FAQs or visit the MLB.TV Support Forum. You can also contact our Customer Service Department..

  2. How do I access Condensed Games or Game Recaps with my MLB.TV or MLB.TV Premium subscription?

    You can find Condensed Games and Game Recaps in the same location as the Live and Archived games in the Multimedia Center. To get started, access the Multimedia Center from most pages on MLB.com by putting your mouse over where it says "MLB.TV" in the horizontal menu on the top of most MLB.com pages. A drop down menu will appear, select Watch/Listen

    For Condensed games, click on the link under the Condensed column of the game that you would like to watch.

    You can also access Condensed Games for previous days by clicking the date on the top left of the Media Center and selecting the date of the game you would like to watch in the calendar that opens up.

  3. How can I install Adobe Flash Player?

    You can install Adobe Flash Player here.

    Windows users, keep in mind that Internet Explorer requires an installation separate from the installation using Firefox, Chrome or other browsers. If you use multiple Internet browsers you will need to install Adobe Flash Player separately, one time for Internet Explorer and one time all other Internet browsers.

    For an optimal viewing experience we recommend that you install the latest version of Adobe Flash Player.

  4. Can I access my subscription from any computer, anywhere, at anytime?

    Yes, but you will be subject to the blackout restrictions. For more information about blackouts, and to search areas for blackouts click here. As long as the computer meets the system requirements then you can log in with your registered email address and password to access your subscription from anywhere at anytime.

  5. Can I share my account with others?

    No. Sharing of your username and password is strictly prohibited.

  6. I am trying to access a game and I am getting an error message that I am already logged in on another computer, what should I do?

    In rare cases, customers have forgotten to log out of their account on one computer and have tried to log in again on a separate computer. Since sharing of a single username and password is strictly prohibited, you will get an error message. If you receive such an error message, please call MLB.com Customer Service toll free in the U.S. at 866-800-1275 (International customers can dial 512-434-1542) for further assistance.

  7. The game has started, but the link to view the game live is not available, what do I do?

    You may need to reload the page where you are waiting for the link to go live. Click the Refresh button in your Internet browser.

  8. Should I log in first or can I go straight to the game?

    You must be logged in to begin viewing or listening to a game. If you click to view or listen to a game before logging in to MLB.com, the window that opens with the media player will prompt you to log in.

  9. I tried to log in to view a game and received a message telling me that I have logged in too many times, or am logged in on multiple computers. What should I do?

    Please confirm that other people are not using your account. If you have shared your account information with other people, then you may be prevented from logging in to your account. If you are worried that others are accessing your account, you should change your password under your account profile.

    The best way to prevent this error is to log out of MLB.com every time you are finished watching games by clicking the Logout button on the top right of any MLB.com page. The next time that you would like to watch a game, you will be prompted to login before the game launches.

    If you have already seen this error message and you are sure that no one else is using your account, log out of MLB.com, close all of your open browser windows and exit your browser. Next, re-launch your browser and click on the game that you would like to watch in the Multimedia Center. You will be prompted to log in again.

  10. How do I access a live game with my Postseason.TV subscription?

    Postseason.TV subscribers can view select Postseason live games by putting their mouse over "MLB.TV" in the horizontal menu on top of most MLB.com pages. A drop down menu will appear, select Watch/Listen to access the Multimedia Center.

    Once a game broadcast is live, there will be a clickable "MLB.TV/Postseason.TV" link in the Multimedia Center. Click on this link for the game that you would like to watch. Blackout restrictions apply. Postseason.TV is available in the US and Canada only. Subscribers to Postseason.TV, available only during the MLB Postseason, will be able to view live alternative video feeds (excluding the broadcast feed) from MLB Postseason games without blackout restrictions.

    Clicking on the link for the game will open a window listing International MLB.TV and Postseason.TV. Click on the "Watch Now" button under Posteason.TV. The media player will launch and ask you to log in to your Postseason.TV subscription. Once you have logged in and the system has determined that you are not subject to blackout restrictions for the game you have selected, the game will begin to play.

  11. How can I log in to my MLB.TV account and watch a game?

    You can log into your MLB.TV account by clicking on "Login" on the top right of all MLB.com pages. In the Login window, enter the email address and password that you used to register your MLB.TV account. Once you are logged in to your account, during a live game, you can click on the TV Icon in the scoreboard on the left side of the MLB.com homepage to watch a game.




    You can also launch a live or archived game from the MLB.com Media Center. To access the Media Center, put your mouse over where it says "MLB.TV" in the horizontal menu bar on the top of most MLB.com pages. In the drop down menu that follows, click on "Watch/Listen". This will take you to the Media Center. From the Media Center, MLB.TV Premium subscribers can select the affiliate broadcast of either the Home or Away team, when available. If you are an MLB.TV Premium subscriber, click on the network whose coverage you would like to watch in the "Premium" field. If you are an MLB.TV subscriber, click on the "Watch" link in the "Basic" field. Blackout restrictions apply.



    If you are not already logged in to MLB.com when you launch a game, the media player will prompt you to log in, once it has opened. In the login prompt, enter the email address and password that you have registered your MLB.TV account with. Once you are logged in, the game will begin playing. From the Media Center you can also select an older archived game by clicking on the date on the top left of the Media Center. After clicking on the date, a calendar will open. Select the date of the game that you would like to watch in the calendar, and then launch the archive by clicking on the desired broadcast.




    Within the media player, you can select a different game to watch in either the "Today's Games" or "Archive" tabs on the top right. "Today's Games" lets you select a live or archived game from the current day. "Archive" lets you launch an archived game without having to leave the media player. Under "Archive" you can click on the "Date" tab, and then the calendar icon, to select a calendar of games similar to the one in the Media Center. Select the date of the game you would like to watch, and then click on the game in the listing below the calendar. If you would like to hide the scores in the Archive listing, check the box labeled "Hide Scores for All Games".




  12. I own MLB.TV through my pay TV Provider, how do I access MLB.TV on the web, mobile and connected devices?

    A. If you purchased MLB.TV through your pay TV provider, please follow the steps below to activate MLB.TV:

    1. Click here to select your pay TV provider.


    2. Login using your pay TV provider credentials. If you are unsure of your provider credentials, please contact your pay TV provider.

    3. Link your pay TV provider credentials with a new or existing MLB.com account.

    4. Login using your MLB.com credentials.

    B. If your pay TV provider isn't listed in the dropdown (per the above instructions) follow these simple steps:

    1. Click here to select your pay TV provider.

    2. Click on the message: "Don't see your pay TV provider in the above list Click here"




    3. Login using your MLB.com credentials or register a new MLB.com account.


    4. Enter your activation code. (If you are unsure of your code, please contact your pay TV provider)




    5. Click "Get MLB.TV" After activation is completed, Enjoy the games!

    C. To view MLB.TV on your supported mobile device after activating MLB.TV, please follow the steps below:

    At Bat 14 is included for FREE.To redeem your exclusive At Bat 14 subscription offer on your favorite Apple or Android mobile device, please follow the steps below. For a full list of supported devices, click here

    Apple Devices go to the iTunes App Store / Android Devices go to the Google Play Market
    1. Download the free At Bat app.
    2. Open "At Bat" and tap on "Subscriber Login” for Apple Devices or “Sign in with MLB.com” for Android Devices.
    3. Type in your MLB.com credentials and tap "Log In."
  13. I'm an eligible subscriber in the US or Canada, how do I access select live Postseason MLB.TV games on the web, or using mobile and connected devices?

    A. If you are an eligible subscriber, please follow the steps below to access MLB.TV for select Postseason games:

    1. Click here to check your pay TV provider availability and game schedule.




    2. If you are an eligible subscriber please click here to authenticate.




    3. Select your Pay TV provider from the drop-down and click "Next Step" if your provider is NOT listed please click here for a full list of game and provider TV availability.

    4. Login using your pay TV provider credentials. If you are unsure of your provider credentials, please contact your pay TV provider.

    5. Link your pay TV provider credentials with a new or existing MLB.com account.

    6. Enter your MLB.com credentials to link.

    7. Access the feed from your browser or application.

    ** Please note certain Postseason games are available on desktop and on mobile devices only (no connected devices) please click here to verify device availability.**