Please review the chart below. The first column refers to the method in which you purchased your tickets. Upon determining this method, follow the chart to the right to determine how your purchase will be handled.
If you did not purchase your tickets through any of the following outlets, it is likely you purchased through a third party. Please refer back to that website or ticket seller to inquire about your refund.
If at any point in this process you have questions, please call Braves Ticket Sales at (404) 577-9100 to speak with a Braves representative. Representatives are available Monday through Friday, between the hours of 8:30am and 5:00pm.
|Turner Field Ticket Window or TicketMaster Retail Outlet (i.e. Publix)||Turner Field Ticket Window: Please bring all tickets purchased to Turner Field Ticket Window and fill out a Ticket Refund Request. Business hours are 9-5 Monday - Friday. Note: Please allow 3-6 weeks for refund.
Download Refund Request Form
|TicketMaster Retail Outlet: Must go back to Ticketmaster outlet of purchase to request refund.|
|Ticketmaster Purchase Online or Over the Phone||Automatic refund. Please allow 4-7 days for refund to reflect on credit card statement.||The entire amount paid will be refunded, including any service or handling fees.|
|Stubhub||Per StubHub.com, if the game is not played, you will automatically receive a refund within 48 hours of the event being cancelled, including any service or shipping fees.|
|Ticket Purchase through the Front Office of Postseason strips, Suite, Group tickets, or single game tickets)||Total spent on tickets, minus any handling fees, will be carried over in credit, to be used towards 2014 season tickets.||
|If a refund is requested, it will be processed back in the same method of payment it was received. Call 404.577.9100 during regular business hours to speak with a ticket sales representative. Note: Please allow 3-6 weeks for refund.|