You are receiving this e-mail because you are a 2012 Braves season ticket holder and we are informing you of your benefits.
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March 16, 2012

Dear Braves Season Ticket Holder,
Braves Championship Titles


Thank you for choosing paperless ticketing in 2012! We are confident you will find this ticketing method, newly named "FanPass," efficient and convenient! As of today, March 20th, your online account will be active with the events in your Season Ticket Plan. With this in mind, I would like to share some very important information with you.

FANPASS BASICS
When you log in to your account today, you will see that your game tickets have already been assigned to the credit card you used for payment. If you wish to use another card or you used multiple cards to pay, you will have to make adjustments in account manager at braves.com/myaccount

If you have not done so already, I highly recommend you visit braves.com/FanPass. This section of our website has a tremendous amount of information about FanPass to help you better understand this innovative concept. Please take a few minutes to read through the FAQs and watch the tutorial videos, which explain how to prepare your account, assign tickets to a credit card, and forward tickets to a guest. The final video, on how to accept forwarded tickets, will be very helpful to your partners or other guests that may be the recipient of your forwarded tickets.

REGARDING SEASON TICKET PARTNERS
If you do not have partners and send your tickets to a variety of clients, family and friends, this is NOT a necessary step. The next item is important for Season Ticket Holders who have partners (another party that receives a large number of games from your Season Ticket Plan). When you forward tickets, it is necessary for the recipient to have a Braves account. If you have partners, and will need to forward several games to them, it is a good idea for them to set up an account at this time. Please forward this email to your group members and instruct them to follow the steps below:
  • Click here to create an account and password.
  • Enter the information for the credit card you wish to use for FanPass. Refer to the first tutorial video at braves.com/FanPass for guidance during this step.
  • Moving forward, they will be able to access their account by logging in at braves.com/myaccount.
IMPORTANT NEXT STEPS
Today, you will be able to adjust the credit card that will be used for FanPass in your My Braves Account. In addition, each game will be available to forward or post for resale on StubHub. Ticket exchange requests will also be accepted starting today. If you purchased single game tickets during the Season Ticket Holder presale, and selected the FanPass option, these events will also be available in your account today. Single game tickets purchased with the paper ticket option were printed and mailed beginning on March 12th.

FANPASS TICKET EXCHANGE PROCESS
  • Exchange requests can be submitted until 24 hours prior to the game you are returning to us. Please keep in mind that we do not have regular office hours and access to email on the weekend, even if the team has a home series
  • Please note variable pricing differences on game dates. A pricing chart can be found here.
  • To submit a ticket exchange request, simply send an email to me and include the following information:
    • Account Number
    • Game date and seat location of tickets being turned in
    • Game date and seating preference of replacement tickets
    • Delivery method: FanPass, Will Call, or USPS
    • Payment information for cost difference (if applicable)
  • You will receive a confirmation email when the transaction is complete

Please let me know if you have any questions at this time.

GO BRAVES!

Atlanta Braves Client Service Team
Paul Adams
Melissa Farmer
Christine Godby
BJ Mitchell
Richard Thornton
Andrew Walters
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You are receiving this message in connection with your 2012 Atlanta Braves season tickets account. E-mail is our primary means of relaying service-related information to our season ticket holders.

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