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Accessible Services Information

Purchasing Process Exceptional Fans Sensory Map Accessible Parking Accommodations Additional Services

 

GENERAL INFORMATION

SunTrust Park Address:

  • 755 Battery Ave. Atlanta, GA 30339

Important Phone Numbers:

  • ADA Seating Department - (404) 577-9100 (Option 5)
  • Group Sales Department - (404) 577- 9100 (Option 3)
  • Ticketmaster - (800) 653-8000
  • Atlanta Braves Switchboard - (404) 614-2300
  • MARTA - (404) 848-5000
  • Cobb County Transit - (770) 427-2222

Internet:

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PURCHASING PROCESS FOR ACCESSIBLE SEATING

Wheelchair Seating

The Atlanta Braves have accessible sections throughout the ballpark. Companion seating is available adjacent to the wheelchair space. As with all seating, wheelchair and companion seating is subject to availability. Please contact the Accessible Seating Department at (404) 577-9100 (Option 5) or accessibleservices@braves.comaccessibleservices@braves.com.

Accessible Seating: Individual Game Tickets

For information on accessible seating for individual games, please contact the Accessible Seating Department at (404) 577-9100 (Option 5) or accessibleservices@braves.comaccessibleservices@braves.com. Our Accessible Seating Specialists are committed to accommodating each guest with reasonable and appropriate accommodations based on each individual's needs. Accessible seating may also be purchased at the SunTrust Park Ticket Windows.

Accessible Seating: Group Tickets

Accessible seating for groups of 20 or more is available throughout the ballpark. Prior arrangements must be made to assure adequate accommodations, including seat locations for companions not requiring accessible accommodations. All seating is subject to availability. For pricing and availability please call the Group Sales Department at (404) 577-9100 (Option 3).

Visually Impaired Seating

For information on Visually Impaired Seating, please contact the Accessible Seating Department at (404) 577-9100 (Option 5) or accessibleservices@braves.comaccessibleservices@braves.com. As with all seating, visually impaired seating is subject to availability.

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EXCEPTIONAL FAN PROGRAM

The Atlanta Braves are excited to offer information and resources for families to ensure attending games is a comfortable and fun experience for everyone! We have a Social Storybook that illustrates what to expect when you come to a Braves game at SunTrust Park, dedicated Accessible Seating Specialists on staff and more.

Welcome Kit: While at the game, families who purchased their 'Exceptional Fan' specific tickets through our Accessible Services Department will have their welcome kit delivered to them in game.

  • Exclusive Credentials: This will allow you to skip concessions lines if needed and provide a place for emergency contact information.*
  • Sensory Map: Detailed locations for fireworks, First Aid, Guest Services Booth, family restrooms, gluten-free concessions and more. Download Sensory Map (PDF)
  • Braves Fidgets

*Please contact the Accessible Seating Department at (404)-577-9100 (Option 5) or accessibleservices@braves.comaccessibleservices@braves.com to receive your Welcome Kit and for more information.

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ACCESSIBLE PARKING AND TRANSPORTATION

Parking lots will have ADA parking available and will provide ADA service to SunTrust Park. For ADA or mobility service from your parking lot call 1-800-251-6015 for mobility van service directly to SunTrust Park. We recommend calling 20 minutes prior to the time you would like to be picked up. If you don't call before you arrive, please make the attendant at your parking lot aware of your ADA needs.

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ACCOMMODATIONS

Wheelchair Services

For those individuals who require assistance from the gates to their seats, complimentary wheelchair services are available. Contact any Braves employee to have a wheelchair attendant assist you. Guests utilizing the wheelchair assistance will receive a ticket from their attendant to arrange a postgame pick-up time. Wheelchair service is provided on a first-come, first-served basis and no reservations are accepted. Contact any Braves employee should you need assistance with wheelchairs during or after the game and an attendant will come to your seat.

Assistive Listening Devices (ALD)

Amplification devices for guests with hearing impairments are available at all Guest Services Booths. A valid ID (Driver's license or state-issued ID care) must be left in exchange for the ALD. Guest Services Booths are located at Sections 111, 218, 233 and 314.

Noise Cancelling Headphones

Noise cancelling headphones are available at the Guest Services Booth at Section 111. A valid ID (Driver's license or state-issued ID card) must be left in exchange for the headphones.

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ADDITIONAL SERVICES

Guest Services Booths

Should you require any additional information or assistance, please visit our Guest Services Booths at Sections 111, 218, 233 and 314. The Guest Services representatives will assist you with all questions, problems, lost and found items, guest suggestions and lost children/parents.

First Aid Stations

The first aid stations are located at the Right Field Gate, Section 242 and Section 314. They are staffed with nurses and EMTs to respond to all guests' needs before, during and after the game. Please contact the nearest Usher, or Guest Services Representative should you require assistance.

Nursing Lounge

SunTrust Park offers a lounge that is a fully dedicated space for nursing mothers. The lounge is located near the Left Field gate at section 141. The air-conditioned nursing lounge is equipped with comfortable rocking chairs, a diaper changing station and a play area for toddlers.

Elevator Service

There are seven elevators available to guests at SunTrust Park. All seven elevators are accessible to guests with disabilities. These elevators are located at: 1st Base Gate, 3rd Base Gate, Left Field Gate, Terrapin Taproom and Hope and Will's Sandlot (by the Home Depot Clubhouse)

Restrooms

All restrooms and water fountains throughout the ballpark are wheelchair accessible. Family restrooms are located throughout the ballpark. If you have any additional requests, please contact the nearest Guest Services Booth.

Concession/Novelty Stands

Most stands throughout the ballpark have specially designed counters to accommodate disabled guests. For guests that may require special assistance at the concession/ novelty stands, staff members are available to assist you.

Automotive Problems

If you experience automotive problems while in a SunTrust Park parking deck, simply raise the hood of your vehicle. AAA Auto Service is on site to provide assistance.

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